WEBSITE PRIVACY POLICY

IMPORTANT PRIVACY INFORMATION
When you access our Website we automatically collect from your device language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and other unique identifiers (such as IDFA). We need this data to provide our services, analyze how you use the Website and to measure ads.
For improving the Website and serving ads we may share this data with third parties. Such parties include Facebook, Google, Yandex, Tilda. As a result of sharing this data with third parties we (1) analyze different interactions (what products you have viewed); (2) serve and measure ads (and show them only to a particular group of users, for example, to those who have clicked at some category of the Website).
If you decide to register an account on the Website, we will ask you to provide your email, name, job title, organization, location. We will use this data to render the services.
Please read our Privacy Policy below to know more about what we do with data (Section 3), what data privacy rights are available to you (Section 6) and who will be the data controller (Section 1). If any questions remain unanswered, please contact us at [email protected].

PRIVACY POLICY


This Privacy Policy explains what personal data is collected when you visit or use our website located at: https://sendios.io/ (the “Website”), how such personal data will be used, shared.
BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must (a) contact us and request deletion of your data; and (b) leave the Website and not access or use it.
“GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
“EEA” includes all current member states to the European Union and the European Economic Area. For the purpose of this policy EEA shall include the United Kingdom of Great Britain and Northern Ireland.
“Process”, in respect of personal data, includes to collect, store, and disclose to others.
“Service” has the meaning given to it in our Terms and Conditions of Use.

TABLE OF CONTENTS

  1. PERSONAL DATA CONTROLLER
  2. CATEGORIES OF PERSONAL DATA WE COLLECT
  3. FOR WHAT PURPOSES WE PROCESS PERSONAL DATA
  4. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA (Applies only to EEA-based users)
  5. WITH WHOM WE SHARE YOUR PERSONAL DATA
  6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS
  7. AGE LIMITATION
  8. INTERNATIONAL DATA TRANSFERS
  9. CHANGES TO THIS PRIVACY POLICY
  10. CALIFORNIA PRIVACY RIGHTS
  11. DATA RETENTION
  12. HOW “DO NOT TRACK” REQUESTS ARE HANDLED
  13. CONTACT US
1. PERSONAL DATA CONTROLLER
Send Right Limited, a company registered under the laws of Gibraltar, having its registered office at 5-9 MAIN STREET, GIBRALTAR, GX11 1AA, GIBRALTAR, GIBRALTAR, will be the controller of your personal data.
2. CATEGORIES OF PERSONAL DATA WE COLLECT
We collect data you give us voluntarily (for example, email address, job title, organization). We also collect data automatically (for example, your IP address, time zone, information about your device).

2.1. Data you give us
If you decide to register an account on the Website, purchase or use a Service, consult with our customer support team, email us, or communicate with us in any other way, we may ask you to provide, for example, name, job title, organization, location, your or your company’s website or email address, or any details on your payment.
You may express an interest in obtaining information about us or our Service, subscribe to our marketing blog, or otherwise contact us. Therefore, we may ask you to provide, for example, your name and email.
2.2. Data we collect automatically:
2.2.1. Data about how you found us
We collect data about your referring app or URL (that is, the app or place on the Web where you were when you tapped/clicked on our ad).
2.2.2. Device and Location data
We collect data from your device. Examples of such data include: language settings, IP address, time stamp and zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, browser type and memory.
2.2.3. Usage data
We record directly or via third parties how you interact with our Service. For example, we log what pages you have viewed, how often you access the Website, how long you are at the Website.
2.2.5. Transaction data
When you make payments through the Website, you need to provide financial account data, such as your credit card number, to our third-party service providers. We do not collect or store full credit card number data, though we may receive credit card-related data, data about the transaction, including: date, time and amount of the transaction, the type of payment method used.
2.2.6. Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Service. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist with delivering online advertising.
Cookies are used, in particular, to automatically recognize you the next time you visit our website. As a result, the information, which you have earlier entered in certain fields on the website may automatically appear the next time when you use our Service. Cookie data will be stored on your device and most of the time only for a limited time period. For more information about our use of cookies please refer to the Cookie Policy.
3. FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA
We process your personal data:
3.1. To provide our Service
This includes enabling you to use the Website in a seamless manner and preventing or addressing its errors or technical issues.

To host personal data and enable our Website and Service to operate and be distributed we use Amazon Web Services and Digital Ocean, which are hosting and backend services.
To store data, we may also use Firestorage. Privacy Policy.
3.2. To provide you with customer support
We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. For this purpose, we may send you emails about, for example, the performance of our Service, payment transactions, notices regarding our Terms and Conditions of Use or this Privacy Policy.
3.3.To communicate with you regarding your use of our Website
When you subscribe for our newsletter or email marketing blog, we will communicate with you by emails.

The services that we use for these purposes may collect data concerning the date and time when the message was viewed by our users, as well as when they interacted with it, such as by tapping/clicking on links included in the message.
To communicate with you we also use Firebase Cloud Messaging, which is message sending service provided by Google. Firebase Cloud Messaging allows us to send messages and notifications to users of our Website across platforms such as Android and iOS when you access our Website from a mobile device or across your internet browser when you access our Website from a laptop. We integrate Firebase Notifications with Firebase Analytics to create analytics-based audiences and track opening and conversion events. As a result, we can, for example, send reminders only to users who used the Website more frequently. Google's privacy policy.
3.4. To research and analyze your use of the Website
This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Website. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what categories of users use our Website. As a consequence, we often decide how to improve the Website based on the results obtained from this processing.

To analyse how visitors use our Website and to measure effectiveness of some ads we use Google Analytics, a web analysis program of Google. In order to provide us with analytics, Google Analytics places cookies on your device. On Google Analytics we get, in particular, aggregated information on the data you enter on our Website and users’ interactions within the Website. Google allows you to influence the collection and processing of information generated by the Google, in particular, by installing a browser plug-in, available here. You can read more about how Google uses information here.
We also use Tableau, a company providing interactive data visualization products focused on business intelligence. Tableau Software Privacy Policy.
3.5.To send you marketing communications
We process your personal data for our marketing campaigns. As a result, you will receive information about our products, such as, for example, special offers or new products available on the Website. We may show you advertisements on our Website, and send you emails for marketing purposes. To opt out of receiving marketing emails from us, you need to unsubscribe following instructions in the footer of the marketing emails.
3.6.To personalize our ads
We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you have accessed our Website, you might see ads of our products, for example, in your Facebook’s feed.
How to opt out or influence personalized advertising
iOS: On your iPhone or iPad, go to “Settings,” then “Privacy” and tap “Advertising” to select “Limit Ad Track”. In addition, you can reset your advertising identifier (this also may help you to see less of personalized ads) in the same section.
Android: To opt-out of ads on an Android device, simply open the Google Settings app on your mobile phone, tap “Ads” and enable “Opt out of interest-based ads”. In addition, you can reset your advertising identifier in the same section (this also may help you to see less of personalized ads).
macOS: On your MacBook, you can enable Limit Ad Tracking by choosing Apple menu > System Preferences > Security & Privacy, clicking Privacy, and selecting the Limit Ad Tracking checkbox.
Windows: On your laptop running Windows 10, you shall select Start > Settings > Privacy and then turn off the setting for Let apps use advertising ID to make ads more interesting to you based on your app activity. If you have other Windows version, please follow the steps here
To learn even more about how to affect advertising choices on various devices, please look at the information available here.
In addition, you may get useful information and opt out of some interest-based advertising, by visiting the following links:

Browsers: It is also may be possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.
Google allows its users to opt out of Google’s personalized ads and to prevent their data from being used by Google Analytics.

We value your right to influence the ads that you see, thus we are letting you know what service providers we use for this purpose and how some of them allow you to control your ad preferences.
We use Facebook Ads Manager together with Facebook Custom Audience, which allows us to choose audiences that will see our ads on Facebook or other Facebook’s products (for example, Instagram). Through Facebook Custom Audience we may create a list of users with certain sets of data, choose users that have completed certain actions in the Website. As a result, we may ask Facebook to show some ads to a particular list of users. As a result, more of our ads may show up while you are using Facebook or other Facebook’s products (for example, Instagram). You may learn how to opt out of advertising provided to you through Facebook Custom Audience here.
Facebook also allows its users to influence the types of ads they see on Facebook. To find how to control the ads you see on Facebook, please go here or adjust your ads settings on Facebook.
Google Ads is an ad delivery service provided by Google that can deliver ads to users. In particular, Google allows us to tailor the ads in a way that they will appear, for example, only to users that have conducted certain actions with our Website (for example, show our ads to users who have purchased a product on the Website). Some other examples of events that may be used for tailoring ads include, in particular, accessing our Website, adding some products to cart. Google allows its users to opt out of Google’s personalized ads and to prevent their data from being used by Google Analytics.
3.7. To process your payments
We may provide paid Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and we will be notified that the payment has been made.
We will not store or collect your payment card details ourselves. This information will be provided directly to our third-party payment processors.
To enable the purchase and to process your payments we use Cardpay, a payment processing provider.
3.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud
We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).
3.9. To comply with legal obligations
We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.
4. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA
In this section, we are letting you know what legal basis we use for each particular purpose of processing. For more information on a particular purpose, please refer to Section 3. This section applies only to EEA-based users.
We process your personal data under the following legal bases:
4.1. your consent;
Under this legal basis we will send you our newsletters, blog articles via email. You have the right to withdraw your consent by clicking on an unsubscribe link in the footer of our emails.
4.2. to perform our contract with you;
Under this legal basis we:
  • Provide our Service (in accordance with our Terms and Conditions of Use)
  • Provide you with customer support
  • Communicate with you regarding your use of our Service
  • Process your payments
4.3. for our (or others') legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data;

We rely on legitimate interests:
  • To research and analyze your use of the Service
Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide our users with a better experience (for example, to make the Website navigation easier and more user-friendly).
  • To send you marketing communications
The legitimate interest we rely on for this processing is our interest to promote our Service, including new products and special offers, in a measured and appropriate way.
  • to personalize our ads as well as ads and communications of our Clients
The legitimate interest we rely on for this processing is our interest to promote our Service in a reasonably targeted way.
  • to enforce our Terms and Conditions of Use and to prevent and combat fraud
Our legitimate interests for this purpose are enforcing our legal rights, preventing and addressing fraud and unauthorized use of the Service, non-compliance with our Terms and Conditions of Use.
4.4. to comply with legal obligations.
5. WITH WHOM WE SHARE YOUR PERSONAL DATA
We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in Section 3 of this Privacy Policy. The types of third parties we share information with include, in particular:
5.1 Service providers
We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
  • cloud storage providers (Amazon, Firestorage, Digital Ocean)
  • cashing systems (Redis, Memcached)
  • payment service providers (CardPay)
  • data analytics providers (Google, Tableau)
  • message sending and notifications service providers (Apple, Firebase)
  • marketing partners (in particular, social media networks, marketing agencies; Facebook, Google)
5.2. Law enforcement agencies and other public authorities
We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
5.3. Third parties as part of a merger or acquisition
As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
6. HOW YOU CAN EXERCISE YOUR RIGHTS
To be in control of your personal data, you have the following rights:
Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided on the Website by sending us an email at [email protected].
You may also request a copy of your personal data collected during your use of the Website at [email protected].
Deleting your personal data. You can request erasure of your personal data by sending us an email at [email protected].
When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations.
Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof by sending a request at [email protected].

Additional information for EEA-based users:
If you are based in the EEA, you have the following rights in addition to the above:
The right to lodge a complaint with supervisory authority. We would love you to contact us directly, so we could address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or where the alleged infringement has taken place.
The right to data portability. If you wish to receive your personal data in a machine-readable format, you can send respective request at [email protected].
7. AGE LIMITATION
We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than 16 has provided us with personal data, please contact us at [email protected].
8. INTERNATIONAL DATA TRANSFERS
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.
In particular, if we transfer personal data originating from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission (details available here), or (ii) the European Commission adequacy decisions about certain countries (details available here).
9. CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified by available means such as email and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

10. CALIFORNIA PRIVACY RIGHTS
California’s Shine the Light law gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. Learn more about what is considered to be personal information under the statute.
To obtain this information from us, please send an email message to [email protected]ndios.io which includes “Request for California Privacy Information” on the subject line and your state of residence and email address in the body of your message. If you are a California resident, we will provide the requested information to you at your email address in response.
11. DATA RETENTION
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you). We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
12. HOW “DO NOT TRACK” REQUESTS ARE HANDLED
Except as otherwise stipulated in this Privacy Policy, this Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
13. CONTACT US
You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at [email protected].
Effective as of: 15 February 2021